MouseEvents plugin disabling itself

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tomicjr
Posts: 5
Joined: 12.11.2014 02:09:35

MouseEvents plugin disabling itself

Postby tomicjr » 12.11.2014 02:14:23

Dexpot 1,6,14 build 2439

Windows 7 64-bit SP1

Not sure what triggers it, but the checkbox under Settings to enable MouseEvents gets unchecked?

The plugin works for a while, then I notice the hotkeys no longer function. Checking settings confirms that it is not enabled.

May be related to wake from Sleep?

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Patrick
Developer
Posts: 7380
Joined: 04.03.2003 14:51:26

Re: MouseEvents plugin disabling itself

Postby Patrick » 21.11.2014 20:46:36

:dex:

Does it happen consistently after waking from sleep? If not, can you try to pin it down further? Any error/crash messages concerning MouseEvents? Anything in the Windows Event Viewer?

nullcore

Re: MouseEvents plugin disabling itself

Postby nullcore » 27.11.2014 03:09:52

I'm having the same problem, also on Win7 x64 and the same Dexpot build. It's been going on since I installed Dexpot 3 days ago. It's not related to Sleep for me (which is not even enabled on my system). Just a few minutes ago it crashed while I browsing around with Chrome. The previous crash was while the system was mostly idle (just torrenting) in the middle of the night. I haven't been able to pin down any common cause yet. There have been about a half-dozen instances of this happening so far.

The error message I get each time is the standard Windows "Dexpot MouseEvents plugin has stopped working."

Event Viewer:

Faulting application name: MouseEvents.exe, version: 1.3.1.0, time stamp: 0x53903536
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86
Exception code: 0x40000015
Fault offset: 0x0000c42d
Faulting process id: 0x2bb0
Faulting application start time: 0x01d009c2cc68f698
Faulting application path: C:\Program Files (x86)\Dexpot\plugins\MouseEvents.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 75c47d4b-75d3-11e4-9ed0-001fd0812b70

Things I always have running in the background:

WindowBlinds (Echo skin)
Rainmeter (Bar Code Clock skin, nothing else)
Filezilla FTP Server (service) and Filezilla Server Interface
FreeDNS Update
Google Drive
qBittorrent
Razer Synapse

Thanks. I'll check back regularly, so if there's any further information, I'd be happy to provide it.

nullcore

Re: MouseEvents plugin disabling itself

Postby nullcore » 27.11.2014 06:52:58

And:

BitDefender Free
Ventrilo Server service

Forgot to mention those in my list of possibly-maybe-relevant(?) running programs.

tomicjr
Posts: 5
Joined: 12.11.2014 02:09:35

Re: MouseEvents plugin disabling itself

Postby tomicjr » 27.11.2014 18:00:03

Quick update - I am still experiencing this issue. It is not related to the resume from sleep.

Unfortunately, I have not discovered a pattern that leads to pinning down further the cause for it being disabled. I will try to collect some logs, but don't recall seeing any related entries in the Windows Event Viewer. Nor a crash dialog from dexpot...

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Patrick
Developer
Posts: 7380
Joined: 04.03.2003 14:51:26

Re: MouseEvents plugin disabling itself

Postby Patrick » 27.11.2014 21:43:04

nullcore wrote:The error message I get each time is the standard Windows "Dexpot MouseEvents plugin has stopped working."

Could you please create a crash dump for MouseEvents when the message appears?

Guest

Re: MouseEvents plugin disabling itself

Postby Guest » 28.11.2014 06:29:14

Patrick wrote:
nullcore wrote:The error message I get each time is the standard Windows "Dexpot MouseEvents plugin has stopped working."

Could you please create a crash dump for MouseEvents when the message appears?


Crash dump.

nullcore

Re: MouseEvents plugin disabling itself

Postby nullcore » 28.11.2014 06:30:49

Forgot to sign that last post, but it's me again with that crash dump.

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Patrick
Developer
Posts: 7380
Joined: 04.03.2003 14:51:26

Re: MouseEvents plugin disabling itself

Postby Patrick » 29.11.2014 19:55:46

Could you disable BitDefender for a while and see if the problem still occurs?

nullcore

Re: MouseEvents plugin disabling itself

Postby nullcore » 29.11.2014 20:24:13

Patrick wrote:Could you disable BitDefender for a while and see if the problem still occurs?


I'll give it a shot and let you know.

nullcore

Re: MouseEvents plugin disabling itself

Postby nullcore » 30.11.2014 23:51:25

I think we may have a winner. No issues in the past day with BitDefender turned off. That's a pity, I rather liked the simplicity of BD. Oh well, time to find a new AV solution...

nullcore

Re: MouseEvents plugin disabling itself

Postby nullcore » 30.11.2014 23:53:38

Thanks for your help, Patrick. I appreciate you taking the time to look into it.

tomicjr
Posts: 5
Joined: 12.11.2014 02:09:35

Re: MouseEvents plugin disabling itself

Postby tomicjr » 01.12.2014 18:40:49

No error dialogs or notifications of a crash pop-up on screen. I notice there is a problem when the hotkeys stop working.

I attached the dexpot log file. Seems to be an entry at the bottom that may be of interest?

"12:26:40> Plugin unclean completed: Mouse Events"

There is also an Application Error in the Windows Event Viewer.

WEV_Dexpot_Crash_2014-12-01_12-28-25.png
Windows Event Viewer - Application Error
WEV_Dexpot_Crash_2014-12-01_12-28-25.png (49.73 KiB) Viewed 3887 times
Attachments
dexpot.log
AppData log
(1.72 KiB) Downloaded 111 times

nullcore

Re: MouseEvents plugin disabling itself

Postby nullcore » 01.12.2014 19:27:04

nullcore wrote:I think we may have a winner. No issues in the past day with BitDefender turned off. That's a pity, I rather liked the simplicity of BD. Oh well, time to find a new AV solution...


Scratch that. I spoke too soon. I guess I just got lucky, and it managed to not crash for a 24 hour period. It just happened with BD completely uninstalled. Here's a new crash dump from that incident.

Crash Dump

tomicjr
Posts: 5
Joined: 12.11.2014 02:09:35

Re: MouseEvents plugin disabling itself

Postby tomicjr » 15.01.2015 22:25:22

This is still crashing multiple times per day and I have not figured out what triggers it.

I have not noticed any conflicts, pop-up errors, or other programs behaving abnormally.

What information can I provide to find the root cause?
Attachments
Dexpot MouseEvents Reliability graph.png
Windows Reliability graph - MouseEvents
Dexpot MouseEvents Reliability graph.png (39.83 KiB) Viewed 3414 times

tomicjr
Posts: 5
Joined: 12.11.2014 02:09:35

Re: MouseEvents plugin disabling itself

Postby tomicjr » 04.02.2015 01:52:10

I am pleased to report that since 1/16, this plugin has not crashed and the MouseEvents seem to be working fine!

I have no explanation for the root cause, but suspect there must have been a conflict with something else that was updated.

After checking the installed programs around that date, there is nothing that jumps out.


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